Privacy Policy

General

Personal data is processed in the operation of this Website and the use of services offered through the website www.txeya.com (the “Website”) by Txeya Limited (“Txeya” or “we”). This Privacy Policy is intended to inform you, as a visitor to the Site and to users of Txeya services, about the nature, scope and purpose of the collection and processing of personal data.

The terms used in this Privacy Policy (e.g. “personal data”, “processing”, “pseudonymization” or “anonymization”) are in line with the definitions included in the General Data Protection Regulation (“GDPR”).

1. Controller

The controller of your personal data that is processed when you visit the Website is: Txeya Limited, 7 Bell Yard, London WC2A 2JR . For any questions in relation to this Notice or the processing of your personal data, please contact us at the above address or at info@txeya.com.

2. Categories of personal data and purposes of processing

With your visit to the Website we may process the following categories of personal data:
– Technical data (e.g. date and time of visit, IP address, operating system, browser type, browser version, browser configuration, Internet service provider, relevant connection data, URL/IP address of the Website from which you accessed the Website or were redirected to the Website, sub-pages/links accessed on the Website);
– Communication data (e.g. name, e-mail address, information you may share with us when communicating with us via the Website or our e-mail contact form);
– Other data (e.g. information when subscribing to our Waitlist or our newsletter-service).
We process your personal data to operate, manage, maintain and continuously improve the Website and to provide you with an optimal service when visiting it. We may process your personal data to communicate with you via e-mail, our contact form and to send you our newsletter given that you consent to receive such communication. We may also process collected data to analyse your website behaviour and to tailor our services based on your preferences. Also, we may process your personal data when you subscribe to our Waitlist to our network community

3. Legal bases

If you gave us your consent, we process your personal data based on your consent (e.g. news-letter services). We may process your personal data to initiate or execute our potential contract with you (e.g. when joining our waitlist), based on our legitimate interest (e.g. website maintenance and functionality, marketing actions), and to comply with legal obligations or to safe-guard or defend legal claims.

4. Disclosure

We may share your personal data with service providers whose services we use (e.g. IT-service provider, Hosting service provider, marketing service provider etc.). With all these service pro-viders we enter into contractual agreements in order to ensure that your personal data is ade-quately protected throughout the entire processing of your personal data by these parties. Under certain circumstances, these service providers may process some of your personal data in its capacity as a data controller of which we will inform you in advance.
In addition, your personal data will be passed on to other recipients with your consent and where it is necessary to comply with legal obligations or to safeguard or defend legal claims.
These recipients may be located in countries outside Switzerland or the EU/EEA and may not provide for an appropriate data protection level. In these cases, we will ensure the protection of your personal data in an appropriate manner by additional guarantees (e.g. contractual agree-ments). If you would like a copy thereof, please contact us as indicated in section 1.

5. Automated individual decision-making

By “automated individual decision-making” it is meant a decision that is automated, i.e. without relevant human influence, having negative legal or similar negative effects on you. We do not process your personal data based on such process, but we will inform you separately, should we use any such process.

6. Data storage and retention

We process your personal data as long as it is necessary for the purposes indicated in section 2. If a particular processing is no longer necessary for its corresponding purpose, we will stop such processing and delete or anonymize your personal data that was collected in relation there-to. However, we may store your personal data for a longer period, if required so by law, our legitimate interest (e.g. documentation purposes, evidence protection) or to safeguard our legal claims.

7. Date security

We implement appropriate technical and organizational measures to ensure an adequate data protection of your personal data. However, please be aware that the use of internet facilities may be subject to security vulnerabilities and it is not possible to completely protect information against any security risk in this respect.

8. Cookies and social-plug-ins

“Cookies” are small individual codes that our server transmits to your system where the codes will be stored on your device (tablet, PC, smartphone, etc.). These cookies will be set at your first visit of the Website and be deleted automatically after a predetermined time. By installing cookies, it is thus possible to track your use of and behavior on the Website, depending on the cookie being installed.
Some cookies are technically necessary for the functionality of the website. These cookies are automatically deleted after your visit (“session cookies”). If you block these cookies, we may not be able to provide you with the full website functionalities. Other cookies may be stored for a longer period and enable us to save specific settings in relation to your visit (e.g. language settings, “remember me” function for log-ins, consent settings etc.) (“permanent cookies”). However, these cookies will be deleted after a predefined expiration period. We may also use certain performance and marketing cookies to analyze your website experience, to analyze your behavior, to combine such data with other available data (e.g. from social media platforms), to optimize our services and to tailor it to your particular preferences, as well as to provide you with respective advertisings given that you consent to such use. By using such cookies and other tools as described in this section 8, we may use third party services as indicated in section 9. We may also use cookies of these and other third parties.
Please see the cookies we use for which purpose at Google Analytics.
We further integrate additional tools of social media platform provider on the Website (e.g. so-cial-plug ins of Facebook, Twitter, Youtube etc.). By activating these tools, the respective plat-form provider is able to track your visits on the Website and to use such information for its own purposes, however, under its own responsibility and according to its own data protection regulations. To learn more about, please see the data privacy regulations of the respective pro-vider.

9. Tracking and Targeting Tools

We use additional tools from third party providers to analyze and track your behavior on the Website by evaluating such information learning more about your use of the Website. These providers may also use such information for their own purposes. Currently, we use the follow-ing tracking and targeting tools:

– Google Analytics

Google Analytics is a service of Google LLC, USA. For processing subject to Swiss (and also European) Data Protection Legislation, Google Ireland Ltd. is responsible and acts in the capac-ity of a data controller (together Google). By setting performance cookies Google tracks the behavior of visitors to the Website (duration, frequency of pages viewed, geographic origin of access, etc.) and creates reports on that basis. However, the IP-addresses of visitors are shortened by Google in the EEA before being forwarded to the USA and thus cannot be traced. However, Google may process your personal data for its own purposes and be able to identify particular users and create personal profiles and link this data to the Google accounts of these individuals. To learn more on Google Analytics privacy policy, please see at https://support.google.com/analytics/answer/6004245.

10. Your Rights

You have a number of rights in connection with our use of your personal data. These rights may only apply in certain circumstances and are subject to certain exemptions. Namely these rights may include:
– a right to access your personal data and be informed of the related processing;
– a right to have corrected inaccurate data, a right to erase data or suspend our use of your per-sonal data;
– a right to have transferred your personal data to another controller;
– a right to object to our use of your personal data, in particular, if processing takes place for direct marketing purposes or includes profiling actions,
– a right to have verified certain automated decision-making actions by a natural person;
– a right to withdraw consent;
– a right to complain to the competent data protection authority.

 

Community Guidelines

Txeya’s mission is to help our members save time (and money) in the running of their businesses, so they can get back to doing what they love.
We’re working hard to build a helpful, informative and supportive online Community for SMEs on all our social media platforms. We have created the Community Guidelines to protect all our members who engage in it as well as our employees. We are publishing the guidelines so you can help us protect this community from content which is misleading, factually incorrect or harmful to our members we will have a zero tolerance policy towards these types of behaviour.

We respect the views of everyone on our social media platforms and welcome you to share your experience as well as your feedback on our products and how we can improve our services. This helps us grow and better serve our community.

We also welcome the opportunity to address any questions or concerns. While we will always try to address the messages on our social media platforms, for security reasons, we will only reply to account related queries via our in-app chat.

To continue building a helpful, informative and supportive online Community for SMEs, integrity and transparency are key. To adhere to our Community Guidelines, Txeya will not tolerate the following action or behaviour on our social media platforms:

• Breaching any applicable law or regulation or would give rise to civil liability
• Posting content that is defamatory, fraudulent, false, misleading or deceptive, including misrepresenting the source
• Posting content that is indecent, obscene, pornographic, vulgar, vindictive, hateful or offensive
• Promoting discrimination, bigotry, racism, hatred, harassment or harm against any individual or group
• Posting content that is violent or threatening, or promotes violence or actions that are threatening to any person or entity
• Promoting illegal or harmful activities or substances
• Posting the same or similar message multiple times once we have addressed your query
• Creating fake social media profiles to disseminate false, hateful or defamatory content
• Posting reviews and opinions not based on your own experience or inciting others to do the same


This is not an exhaustive list and is subject to change.
If we believe any follower or poster is breaking our Community Guidelines, we’ll contact them directly with a warning, asking them stop the behaviour which is breaking the guidelines. We’ll also remove any of the content which we view as breaking our Community Guidelines.

If a follower continues to repeatedly break our Community Guidelines, we reserve the right to remove the follower from our social media platforms.
In some circumstances, we understand that social media messages are not always answered to our members’ satisfaction. In these instances, we have an internal complaints process which we welcome our members to escalate through via the in app chat. The small business owners using Txeya are at the heart of everything we do, so our Member Support team is committed to delivering fast and fluid support 24/7.

1 By entering your email to be included on Txeya’s wait list, you are under no obligation to obtain any banking products or serives through Txeya. Full disclosure of terms and conditions will be provided at application.
2 Txeya is not a bank. Banking services will be provided by a German Bank which pursuant to Section 23a (1) of the German Banking Act (Kreditwesengesetz) is a member of the German deposit insurance scheme. The responsible Deposit Guarantee Scheme is Entschädigungseinrichtung deutscher Banken GmbH for up to EUR100,000 of your deposits.
3 The Txeya Debit Card will be issued by a German bank pursuant to a license by a major credit and debit card provider.